Payment, Shipping and Returns Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a reference #.
- Mail your returned item to: Fluid Branding Ltd, RIF Logistics 5, 7 French's Ave, Dunstable LU6 1BH UK
- Include in your package a signed letter stating the reason for your return and the original receipt.
All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach is with 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of contract. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery.
Some items can not be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order unless there is a manufacturer defect.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Payment / Fraud Policy
Payment is required before any order is processed unless credit facilities have been approved with us in advance of the order. Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice.
We will ensure your details are kept secure. If payment is made using a credit or debit card then your transaction will be dealt with through fully encrypted SSL technology. In order to assist us to prevent fraud however, we may ask for some proof of identity or address prior to proceeding with an order.
Please help us to prevent fraud by checking your order thoroughly at the time of delivery and informing us of any damages/discrepancies immediately or no later than 7 working days of receipt.
Accepted Methods of Payment
All major Bank Cards: Credit Card (Visa, Master Card), Paypal
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.
Special express deliveries can usually be arranged but will usually be subject to additional charges (e.g. Express print charges and Express delivery charges) which will be charged to you at current quoted rates.
We use the following carriers to deliver our orders: UK Mail, UPS, FedEx, DHL
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class UK mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Save in so far as defects in the goods cause to death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.
We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.